Browse F.A.Q. Topics
Editing
Wrong layers of the PDF are visible. Why?
So far there have been in the PDF preview from the MAC, the problem is that here all the layers contained in the PDF will be displayed. This is apparently because the preview tool of OSX can not handle PDF layers or they do not recognize it as hidden. Once you open the PDF in Adobe Acrobat , Adobe Reader or Illustrator, the PDF is displayed correctly. Note: As of version 18 PDF layers can be turned on and off with ArchiCAD.
Files
When can I download my ordered site plans?
Depending on the payment method the ordered site plans are available immediately after payment (PayPal , Amazon Payments , Sofortüberweisung) or once the amount is credited to our account (bank transfer). Furthermore, we provide the plans even with the payment method transfer immediately available when we have received a screenshot or scan of the remittance slip. Please note that it is still not guaranteed that the plan is available immediately, as it can take some time until one of our staff has processed your request and unlocks the plan.Are the plans also available as DWG/DXF?
Under DXF plans you can find the currently offered DXF-Plans. In actual CAD and Vector Software you are also able to work with layered PDF files and export them to DXF/DWG.Wrong layers of the PDF are visible. Why?
So far there have been in the PDF preview from the MAC, the problem is that here all the layers contained in the PDF will be displayed. This is apparently because the preview tool of OSX can not handle PDF layers or they do not recognize it as hidden. Once you open the PDF in Adobe Acrobat , Adobe Reader or Illustrator, the PDF is displayed correctly. Note: As of version 18 PDF layers can be turned on and off with ArchiCAD.Are the plans complete?
Basically we check the completeness of the building date of openstreetmap.org randomly. Since the building are based on satellite photos wich day of creation we don't know, the figure ground plans usually do not reflect the current state of buildings. It may also happen that houses were not located in certain places. Our plans therefore might only be seen as a guide or basis, which must be in some places be adapted and supplemented on your own.
Purchase flow
When can I download my ordered site plans?
Depending on the payment method the ordered site plans are available immediately after payment (PayPal , Amazon Payments , Sofortüberweisung) or once the amount is credited to our account (bank transfer). Furthermore, we provide the plans even with the payment method transfer immediately available when we have received a screenshot or scan of the remittance slip. Please note that it is still not guaranteed that the plan is available immediately, as it can take some time until one of our staff has processed your request and unlocks the plan.
